Privacy Policy

1. Introduction

CustomYourPrint ("we," "us," or "our") operates the CustomYourPrint website and dashboard (collectively, the "Services"). This Privacy Policy applies to visitors, registered sellers, and anyone who interacts with our platform.

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Services.

2. Information we collect

We collect information you provide directly and information collected automatically when you use the Services.

Information you provide may include:

• Account details: name, email address, phone number, and password
• Business and billing information: company name, tax details, and payment method data processed by our payment partners
• Order and fulfillment data: shipping addresses, product selections, and design files you upload
• Communications: messages you send through contact forms, support tickets, or email
• Store integration data: when you connect Shopify, Etsy, Amazon, WooCommerce, or other channels

3. Information collected automatically

When you visit or use our Services, we may automatically collect certain technical information, including:

• Device and browser type, IP address, and general location
• Pages viewed, links clicked, and time spent on the platform
• Cookies and similar technologies (see Section 8)
• Log files used for security, debugging, and performance

4. How we use your information

We use personal information for legitimate business purposes, including:

• Creating and managing your account
• Processing orders, production, and shipping through our print partners
• Providing customer support and responding to inquiries
• Processing payments and preventing fraud
• Improving our platform, products, and user experience
• Sending service-related notices (order updates, security alerts, policy changes)
• Complying with legal obligations and enforcing our terms

5. How we share information

We do not sell your personal information. We may share information with:

• Print providers and logistics partners to fulfill your orders
• Payment processors (such as PayPal, Stripe, Payoneer) to complete transactions
• E-commerce platforms you connect to sync products and orders
• Cloud hosting and technology vendors who assist in operating the Services
• Legal authorities when required by law or to protect our rights and users

All third-party partners are required to handle data appropriately and only for the purposes we specify.

6. Data retention

We retain personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Design files and order records may be retained for a reasonable period to support reorders, quality issues, and accounting requirements.

7. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how visitors use our site. We may use analytics tools (including Google Tag Manager) to measure traffic and improve the Services.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the platform.

9. Your rights and choices

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate information in your account settings
• Request deletion of your account and associated data
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

10. Children's privacy

Our Services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us so we can delete it.

11. International transfers

CustomYourPrint operates globally with partners in multiple regions. Your information may be transferred to and processed in countries other than your own. We take steps to ensure appropriate safeguards are in place for such transfers.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes may be communicated via email or a notice on the platform.

13. Contact us

If you have questions about this Privacy Policy or our data practices, please email us at [email protected] or submit a request through our Contact Us page.

[email protected] · Contact Us