Shipping & Delivery

1. Overview

CustomYourPrint connects sellers with print providers and logistics partners across the globe. When your customer places an order, we produce the item on demand and ship it directly to the delivery address you provide.

Shipping costs and estimated delivery times are calculated at checkout based on product type, destination, and selected shipping method.

2. Production time

All products are made to order. Production typically takes 2–3 business days on average before the package is handed to the carrier.

Peak seasons, product complexity, or facility capacity may occasionally extend production time. You will see status updates in your order dashboard.

3. Shipping destinations

We ship to many countries worldwide through our global network of 130+ print partners and 90 printing facilities. Availability of specific products and shipping methods may vary by region.

Some remote areas, PO boxes, or military addresses may have limited carrier service. If an address cannot be served, you will be notified during order processing.

4. Shipping costs

Shipping fees depend on:

• Product weight, size, and category
• Destination country and region
• Selected shipping method (standard or express)
• Number of items in the order

First-item and additional-item shipping rates are shown when you create or calculate shipping in the dashboard.

5. Order tracking

Once your order ships, a tracking number is added to your CustomYourPrint dashboard. Using the tracking number we supply, you can stay updated on progress from manufacturing through transportation.

Tracking updates depend on the carrier. It may take 24–48 hours after shipment for the first scan to appear.

6. Estimated delivery time (EDT)

Estimated Delivery Time (EDT) is our best estimate of when the package will arrive, combining production time and carrier transit time.

EDT is not a guaranteed delivery date. Delays may occur due to customs clearance, weather, holidays, or carrier disruptions. Contact us if a package is significantly overdue.

7. Logistics partners

We work with international logistics providers to ensure reliable cross-border delivery, including partners such as SF Express, 4PX, YunExpress, Deppon Express, and others depending on route and product.

The carrier assigned to your order is selected automatically based on destination, cost, and service level.

8. Customs & import duties

International orders may be subject to customs clearance, import duties, or taxes charged by the destination country. These fees are the responsibility of the recipient unless otherwise stated.

CustomYourPrint is not responsible for delays caused by customs processing.

9. Lost, delayed, or damaged packages

If tracking shows no movement for an extended period, or if a package arrives damaged, contact us within 30 days of the delivery date (or expected delivery date for lost packages) with your order ID and photos if applicable.

We will work with the carrier to investigate and offer a replacement or refund when appropriate. See our Return Policy for full details.

View Return Policy

10. Questions about shipping

For shipping quotes, tracking help, or delivery issues, email [email protected] or use our Contact Us page. Include your order ID for faster support.

[email protected] · Contact Us