Legal
This policy explains when returns, replacements, and refunds apply to orders fulfilled through CustomYourPrint. Because most products are made to order, please review these guidelines before placing or selling orders.
CustomYourPrint provides print-on-demand fulfillment for sellers and their end customers. Each item is produced individually based on your design and order details.
We stand behind the quality of our production. If something goes wrong due to a printing defect, fulfillment error, or damage during shipping, we will work with you on a replacement or refund as described below.
Because products are personalized and manufactured only after an order is placed, we generally cannot accept returns or offer refunds for:
We will review and may approve a return, replacement, or refund when the issue is caused by CustomYourPrint or our fulfillment partners, including:
The following are typically not eligible for return or refund:
Please report any order issue within 30 days of the delivery date shown on the tracking information. Include your order ID, photos of the product and packaging, and a clear description of the problem.
Claims submitted after this period may not be eligible for review. For lost or undelivered packages, contact us as soon as possible after the expected delivery date has passed.
To start a claim, contact our support team with the following information:
Once we receive your claim, our team will review it within 3–5 business days. We may request additional photos or information.
If approved, we will offer one of the following resolutions:
For approved quality-related claims, CustomYourPrint will cover return shipping costs when a physical return is required. We will provide instructions and, where applicable, a return label or reimbursement method.
Returns sent without prior approval or outside the approved process may not be accepted or refunded.
Approved refunds are typically processed within 5–10 business days. The time for funds to appear in your account depends on your bank or payment provider (PayPal, Stripe, etc.).
Refunds are issued to the original payment method or wallet used for the order unless otherwise agreed in writing.
If you sell through CustomYourPrint to end customers, you are responsible for setting clear return policies on your storefront and communicating them to buyers.
CustomYourPrint fulfills orders on your behalf. For end-customer issues, sellers should coordinate with our support team and provide order details so we can resolve production or fulfillment problems quickly.
We may update this Return & Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Services after changes constitutes acceptance of the revised policy.
For return, replacement, or refund questions, contact us at [email protected] or through our Contact Us page. Please include your order ID so we can assist you faster.
Our support team is ready to review your claim and find the right solution.
